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Don't worry – we're here to help.

1. Check your tracking number – When your order was shipped, we sent a tracking number to your email. Use it to see the current location of your package.

2. Log into your account – Go to "My Orders" for tracking details.

3. Remember delivery time – Our products are shipped from Turkey to the USA and arrive 4-5 business days after production.

If your tracking number doesn't show any updates or the estimated delivery date has passed, please email us at info@crowart.co with your order number. We will contact the carrier and get back to you as soon as possible.

No, we do not deliver on public holidays.

FedEx and UPS do not operate on official public holidays in the United States (such as Independence Day, Thanksgiving, Christmas, New Year's Day, etc.).

Therefore:

• During holiday periods, please allow an additional 1-3 business days for delivery.

• If your package is scheduled for a holiday, it will be delivered on the next business day.

We recommend checking the public holiday calendar when estimating your delivery date. You can always track your package in real time using your tracking number.

Generally, no.

Our standard shipments via FedEx and UPS do not require a signature. The driver will leave your map at your door and complete the delivery.

However, a signature may be required in these cases:

• Your order total is high (e.g., over $500)

• The carrier's risk assessment is higher at the time of shipping

• You specifically requested a "signature required" option (may include an extra fee)

For your security, the carrier's liability is limited in case of theft or loss. Therefore, we recommend being home on delivery day or providing a secure delivery location.You can also check whether a signature is required by tracking your package on the carrier's website using your tracking number.

Don't worry – our maps are made from durable materials and are tolerant of small mistakes during installation.

• If a small piece comes loose – You can easily reattach it with standard white wood glue.

• If the adhesive tape is not enough – You can use extra double-sided tape, available at any hardware store.

• If major damage occurs – Please email us at info@crowart.co. We will try to send replacement parts or work with you to find a solution.

• Remember: using the template carefully and placing the adhesive tape correctly on the first try will be your biggest help during installation.

It may be slightly different – but that's not a defect, it's a feature.

Our maps are made from natural wood, so each piece has its own unique grain, texture, and tone. This means:

• Your map may not be 100% identical to the photos on the site.

• Colors may also appear different depending on your monitor settings.

• Even if you order two of the same map, there may be slight tonal variations.

• This makes your map completely unique and one of a kind. In our opinion, this is our biggest advantage compared to mass-produced products.

If you are very concerned about color accuracy, please contact us before placing your order – we can send you additional photos.